# Freshservice node

Use the Freshservice node to automate work in Freshservice and integrate Freshservice with other applications. Automated Workflows has built-in support for a wide range of Freshdesk features, including creating, updating, deleting, and getting agent information and departments.

On this page, you'll find a list of operations the Freshservice node supports and links to more resources.

Credentials
Refer to [Freshservice credentials](/guides/automated-workflows/integrations/builtin/credentials/freshservice) for guidance on setting up authentication.

## Operations

* Agent
  * Create an agent
  * Delete an agent
  * Retrieve an agent
  * Retrieve all agents
  * Update an agent
* Agent Group
  * Create an agent group
  * Delete an agent group
  * Retrieve an agent group
  * Retrieve all agent groups
  * Update an agent group
* Agent Role
  * Retrieve an agent role
  * Retrieve all agent roles
* Announcement
  * Create an announcement
  * Delete an announcement
  * Retrieve an announcement
  * Retrieve all announcements
  * Update an announcement
* Asset Type
  * Create an asset type
  * Delete an asset type
  * Retrieve an asset type
  * Retrieve all asset types
  * Update an asset type
* Change
  * Create a change
  * Delete a change
  * Retrieve a change
  * Retrieve all changes
  * Update a change
* Department
  * Create a department
  * Delete a department
  * Retrieve a department
  * Retrieve all departments
  * Update a department
* Location
  * Create a location
  * Delete a location
  * Retrieve a location
  * Retrieve all locations
  * Update a location
* Problem
  * Create a problem
  * Delete a problem
  * Retrieve a problem
  * Retrieve all problems
  * Update a problem
* Product
  * Create a product
  * Delete a product
  * Retrieve a product
  * Retrieve all products
  * Update a product
* Release
  * Create a release
  * Delete a release
  * Retrieve a release
  * Retrieve all releases
  * Update a release
* Requester
  * Create a requester
  * Delete a requester
  * Retrieve a requester
  * Retrieve all requesters
  * Update a requester
* Requester Group
  * Create a requester group
  * Delete a requester group
  * Retrieve a requester group
  * Retrieve all requester groups
  * Update a requester group
* Software
  * Create a software application
  * Delete a software application
  * Retrieve a software application
  * Retrieve all software applications
  * Update a software application
* Ticket
  * Create a ticket
  * Delete a ticket
  * Retrieve a ticket
  * Retrieve all tickets
  * Update a ticket