ServiceNow

Use the ServiceNow node to automate work in ServiceNow, and integrate ServiceNow with other applications. Mosaic Workflows has built-in support for a wide range of ServiceNow features, including getting business services, departments, configuration items, and dictionary as well as creating, updating, and deleting incidents, users, and table records.

On this page, you'll find a list of operations the ServiceNow node supports and links to more resources.

Credentials

Refer to ServiceNow credentials for guidance on setting up authentication.

Basic operations

  • Business Service
    • Get All
  • Configuration Items
    • Get All
  • Department
    • Get All
  • Dictionary
    • Get All
  • Incident
    • Create
    • Delete
    • Get
    • Get All
    • Update
  • Table Record
    • Create
    • Delete
    • Get
    • Get All
    • Update
  • User
    • Create
    • Delete
    • Get
    • Get All
    • Update
  • User Group
    • Get All
  • User Role
    • Get All

What to do if your operation isn't supported

If this node doesn't support the operation you want to do, you can use the HTTP Request node to call the service's API.

You can use the credential you created for this service in the HTTP Request node:

  1. In the HTTP Request node, select Authentication > Predefined Credential Type .
  2. Select the service you want to connect to.
  3. Select your credential.