Sends an SMS to a list of recipient phone numbers.
This step enables sending an SMS to the user's device. A recipient is specified using an expression that evaluates to phone number at runtime. Both the message and 'from' can include dynamic content, allowing for customization based on your journey’s context. When executed, the action sends an SMS with the specified message and from text is sent to the recipient phone number. For example, when registering a new device, you can send an SMS notification to the user's phone number.
To send SMS using a custom service, configure Custom SMS Web Service, then select the configured connection in SMS service.
| Parameter | Description |
|---|---|
| Recipient | An expression that resolves to a phone number. |
| Message | The content of the SMS to send. Supports dynamic content through interpolation. |
| From | The sender of the SMS. Supports dynamic content through interpolation. |
| SMS service | Select the SMS service from the list of external connections. If the list is empty, create a connection (Management > Integration hub). |
| Branch Name (only when SMS service is configured) | Name of the custom branch(es) configured on the SMS service. This label is also used when the branch type is Success or Warning. |
| Behavior (only when SMS service is configured) | Determines whether the journey uses the custom branch:
|
This step can be configured to record step input and output data, or a custom payload, which is then surfaced in journey events in Journey Analytics for diagnostic purposes. For details, see Additional data reporting.
For example, the HR agency sends a personalized SMS to a person as a follow-up after the meeting.
From: S{hrName} from ${agency}
Message: Hi ${name}, it was a pleasure talking to you. In the next couple of days, will get back to you with more details about ${position} position at ${company}.