Freshservice

Use the Freshservice node to automate work in Freshservice and integrate Freshservice with other applications. Mosaic Workflows has built-in support for a wide range of Freshdesk features, including creating, updating, deleting, and getting agent information and departments.

On this page, you'll find a list of operations the Freshservice node supports and links to more resources.

Credentials

Refer to Freshservice credentials for guidance on setting up authentication.

Basic operations

  • Agent
    • Create an agent
    • Delete an agent
    • Retrieve an agent
    • Retrieve all agents
    • Update an agent
  • Agent Group
    • Create an agent group
    • Delete an agent group
    • Retrieve an agent group
    • Retrieve all agent groups
    • Update an agent group
  • Agent Role
    • Retrieve an agent role
    • Retrieve all agent roles
  • Announcement
    • Create an announcement
    • Delete an announcement
    • Retrieve an announcement
    • Retrieve all announcements
    • Update an announcement
  • Asset Type
    • Create an asset type
    • Delete an asset type
    • Retrieve an asset type
    • Retrieve all asset types
    • Update an asset type
  • Change
    • Create a change
    • Delete a change
    • Retrieve a change
    • Retrieve all changes
    • Update a change
  • Department
    • Create a department
    • Delete a department
    • Retrieve a department
    • Retrieve all departments
    • Update a department
  • Location
    • Create a location
    • Delete a location
    • Retrieve a location
    • Retrieve all locations
    • Update a location
  • Problem
    • Create a problem
    • Delete a problem
    • Retrieve a problem
    • Retrieve all problems
    • Update a problem
  • Product
    • Create a product
    • Delete a product
    • Retrieve a product
    • Retrieve all products
    • Update a product
  • Release
    • Create a release
    • Delete a release
    • Retrieve a release
    • Retrieve all releases
    • Update a release
  • Requester
    • Create a requester
    • Delete a requester
    • Retrieve a requester
    • Retrieve all requesters
    • Update a requester
  • Requester Group
    • Create a requester group
    • Delete a requester group
    • Retrieve a requester group
    • Retrieve all requester groups
    • Update a requester group
  • Software
    • Create a software application
    • Delete a software application
    • Retrieve a software application
    • Retrieve all software applications
    • Update a software application
  • Ticket
    • Create a ticket
    • Delete a ticket
    • Retrieve a ticket
    • Retrieve all tickets
    • Update a ticket