Help Scout

Use the Help Scout node to automate work in Help Scout, and integrate Help Scout with other applications. Mosaic Workflows has built-in support for a wide range of Help Scout features, including creating, updating, deleting, and getting conversations, and customers.

On this page, you'll find a list of operations the Help Scout node supports and links to more resources.

Credentials

Refer to Help Scout credentials for guidance on setting up authentication.

Basic Operations

  • Conversation
    • Create a new conversation
    • Delete a conversation
    • Get a conversation
    • Get all conversations
  • Customer
    • Create a new customer
    • Get a customer
    • Get all customers
    • Get customer property definitions
    • Update a customer
  • Mailbox
    • Get data of a mailbox
    • Get all mailboxes
  • Thread
    • Create a new chat thread
    • Get all chat threads

What to do if your operation isn't supported

If this node doesn't support the operation you want to do, you can use the HTTP Request node to call the service's API.

You can use the credential you created for this service in the HTTP Request node:

  1. In the HTTP Request node, select Authentication > Predefined Credential Type .
  2. Select the service you want to connect to.
  3. Select your credential.