ServiceNow credentials

You can use these credentials to authenticate the following nodes with ServiceNow.

Prerequisites

Create a ServiceNow account.

Using OAuth

From your ServiceNow instance:

  1. Navigate to System OAuth > Application Registry .
  2. Click New button > Create an OAuth API endpoint for external clients .
  3. Complete the following fields:
    • Name : Enter a descriptive name for the new endpoint.
    • Client ID : Auto populated field, you will need this ID to configure your Mosaic Workflows credentials.
    • Client Secret : Enter your desired secret or leave blank to auto generate a random string. You will need this to configure your Mosaic Workflows credentials.
    • Redirect URL : Copy the OAuth Callback URL from the Mosaic Workflows credentials window and enter it here.
  4. Click Submit to save and create your new endpoint.

From Mosaic Workflows:

  1. Enter a descriptive Credentials Name .
  2. Under Credential Data complete the following fields:
    • Client ID : Enter the client ID generated above.
    • Client Secret : Enter your client secret created above.
    • Subdomain : Enter the subdomain of your ServiceNow instance. This can be seen in your instance URL: https://<subdomain>.service-now.com/ .
  3. From the OAuth section, click the circle button to establish the connection.
  4. Click Save to finalize your Mosaic Workflows credentials.