Add restriction criteria

In Admin Portal > Identity Verification > Restriction Criteria, define rules to exclude specific documents from being used in the Identity Verification (IDV) process. These restriction criteria help enforce document acceptance policies based on business requirements, ensuring compliance and security.

Restrictions are based on document classification parameters such as:

  • Country
  • State (limited to the US and Canada)
  • Document type

If a document matches a restriction criterion, the user is prompted to provide an alternative document until the session expires.

Use cases

Apply document restriction criteria for the following purposes:

  • Regulatory compliance : Enforce document restrictions based on country-specific regulations.
  • Enhanced security : Prevent the use of unauthorized or low-trust documents.
  • User guidance : Ensure users submit the correct documents for verification.

For more, see the examples below.

How it works

You can define multiple restriction criteria under the same application. Each criterion specifies which documents are excluded from the IDV process, ensuring that only permitted documents are accepted. When creating a criterion, admins must include a customized message that will be displayed to the end user in the verification flow if a document they submit is restricted. This message provides guidance on how to proceed based on the organization's policies.

Example flow:

  1. A user submits a document for verification.
  2. The system evaluates the document against the restriction criteria.
  3. If the document is restricted, the user is prompted to provide an alternative document until the session expires (configurable in the IDV experience settings ).
  4. The user is then prompted to upload an alternative document if required.

Custom messages

When a document is restricted, a custom message appears in the verification flow to inform the user about the restriction and provide instructions. Messages support bold and italic formatting using standard Markdown syntax. Additionally, you can include links to external resources (e.g., [link name](url)). For the latter, notice that only http:// and https:// links are supported.
For example:

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The submitted document is not supported for verification. 
Please upload a **valid passport** or **government-issued ID**. 
For more information, visit our [support page](https://example.com/support).

Examples

Regulatory compliance

  • Scenario: A financial institution operating in the US must comply with local regulations that prohibit the use of driver license from California and Illinois as a form of identity verification.
  • Restriction criteria:
    • Document Type , IN , Driver's License
    • State , IN , CA and IL
  • Custom message: Due to regulatory requirements, Driver's License from California or Illinois are not accepted for identity verification in the US.

Enhanced security

  • Scenario: A medical facility only allows identity verification using Canadian passports or national IDs, explicitly rejecting low-trust documents such as membership cards—even if issued by affiliated sports services. A custom message is shown to clarify why the membership card is not accepted and under which conditions it may apply for certain services within the network.
  • Restriction criteria:
    • Country , IN , CA
    • Document Type , NOT IN , National ID and Passport
  • Custom message: You’re accessing a clinical service. Please provide a Canadian passport or national ID.