Zammad credentials

You can use these credentials to authenticate the following nodes with Zammad.

Prerequisites

  1. Create a hosted Zammad account or set up your own Zammad instance.
  2. For the token-based authentication make sure Token Access is enabled in the API section of your Zammad instance's System settings.

Basic Auth

  1. Enter the URL of your Zammad instance in the Base URL field of the Mosaic Workflows credentials screen.
  2. Enter your Zammad email om the Email field and your password in the Password field.

Token Auth

  1. Log in to your Zammad instance
  2. Click your avatar in the lower left corner, then click on Profile
  3. Select Token Access and click Create
  4. Enter a name for your new token and pick all required permissions. Click Create once done.
  5. Copy the token shown into the Access Token field in Mosaic Workflows. Enter the URL of your Zammad instance in the Base URL field.